Last Updated: 26th October, 2024

Terms Of Service

Thank you for choosing Congle! We are dedicated to bringing people closer together and helping them meet in real life at our partnered cafes and venues. Congle is the community of open-minded and driven people who love to talk, care to listen and have a general interest in other humans

Acceptance of Terms

By accessing or using our services, website, app, and any related software (collectively, the "Services"), you agree to be bound by these Terms of services ("Terms"). If you do not agree with these Terms, please do not use our Services.

General

Service Description:Congle offers a platform for users to connect and arrange meet-ups at designated, safe, partnered venues

Age Requirement:Users must be at least 18 years old to use our Services

Account Creation:Users are required to create an account to access full features of our Services. Keep your account information secure

Content and Conduct

User Content:Users are responsible for the content they post. Ensure your content is respectful and appropriate for a diverse audience

Prohibited Uses:Our Services must not be used for illegal purposes, to harm minors, or to harass or bully others

Intellectual Property

Ownership and License:Congle retains all intellectual property rights in the Services. We grant you a non-exclusive, revocable license to use our Services for your personal, non-commercial use

User Responsibilities

Accuracy of Information:Provide accurate and current information for your profile and interactions

Privacy of Others:Respect the privacy and personal information of other users

Disclaimers

"As Is":Our Services are provided "as is" without any warranties, express or implied. We do not guarantee the accuracy, completeness, or usefulness of any information on the Services

Limitation of Liability

Exclusion:To the extent permitted by law, Congle will not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to your use of the Services.

Indemnification

Your Responsibility:You agree to indemnify and hold harmless Congle and its affiliates from any claims, damages, or expenses arising from your use of the Services or violation of these Terms

Termination

Rights Reserved:Congle reserves the right to terminate your access to the Services for any breach of these Terms

Changes to Terms

Updates:We may modify these Terms at any time. Your continued use of the Services after any changes indicates your acceptance of the new Terms

Governing Law and Jurisdiction

Jurisdiction:These Terms will be governed by the laws of Karnataka, India. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka

Cancellations and Refunds

Tickets

ALL TICKETS PURCHASED THROUGH THE CONGLE PLATFORM ARE ISSUED SOLELY FOR THE PERSONAL USE OF THE NAMED TICKET HOLDER. TICKETS ARE NON-TRANSFERABLE AND CANNOT BE RESOLD, TRANSFERRED, OR ASSIGNED TO ANY OTHER INDIVIDUAL UNLESS EXPRESS, WRITTEN PERMISSION HAS BEEN GRANTED BY THE EVENT ORGANIZER. ANY INDIVIDUAL FOUND TO BE MISUSING TICKETS FOR PERSONAL GAIN OR COMMERCIAL PURPOSES WILL BE SUBJECT TO APPROPRIATE LEGAL ACTION, INCLUDING ACTIONS RELATED TO BLACK MARKETING, FINANCIAL MISREPRESENTATION, AND FRAUD.

If Congle or the Event Organizer determines that you are transferring or selling, or have in the past transferred or sold, your tickets—including e-tickets, physical tickets, or event bands—through any channel, including social media platforms, third-party ticketing platforms, or in person, allowing any other person to access the event without purchasing a ticket directly from Congle, Congle or the Event Organizer may initiate appropriate legal action.

Tickets once sold are non-exchangeable, non-cancellable, non-modifiable, non-transferable, and non-refundable. You may not request any changes to the ticket details, including the event date, time, location, or ticket category, unless explicitly permitted by the Event Organizer in the event’s terms and conditions. Please verify the event date, time, and location before booking your tickets. We also recommend reviewing each event’s specific terms and conditions for information regarding exchanges, cancellations, modifications, transfers, or refunds. Any requests for changes to ticket details are at the sole discretion of the Event Organizer.

If an event is canceled or postponed and the Event Organizer agrees to issue a refund for the tickets, the Event Organizer will be solely responsible for contacting you and processing the refund. Congle will have no liability in this regard. However, any booking fee charged by Congle is non-refundable. If the Event Organizer requests Congle to process refunds on their behalf, your refund may appear in your account within seven (7) to ten (10) business days from the date the refund request is received.

Refund Policy

In case You have made the payment but failed to receive any email and/or SMS confirmation, then chances are that such a payment has failed. Once we have confirmed a failed order, we process refunds on our own. While we process such refunds within 3-5 days, it may take up to 7-10 working days (and sometimes more) for your financial institution to credit the amount back to your account.

Congle reserves the right to deny refunds for tickets purchased outside of Congle Platform. Any decisions taken by the event organiser and Congle management will be final and binding in this regard. If you find that you have been issued fake tickets not authorized by us, then you may be a victim of fraud, for which you may consider filing appropriate police complaints/first information report at the nearest police station having jurisdiction over the area of your residence. We bear no responsibility or liability, under any law or circumstances, for such frauds committed by unauthorized third parties.

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